FAQ

Do I need to open an account when I purchase?                                                                            

You can open an account to ensure your information is on file, making your next purchase quick and easy or you can checkout as a guest.

 

Can I see the artwork in person?

Unfortunately, either we ship the artwork from our HQ in Guatemala or our artists ship the art piece directly from their studio to your shipping address.

 

How do I know the artwork is authentic and one of a kind?

All artwork on the site, are artist originals or limited-edition photographs and prints. We send a Certificate of Authenticity signed by the artist with each artwork. This document is a proof of the authenticity of the artwork.

 

Is your website secure?

Please be secure that your personal details are completely secure with us. We do not share, sell or distribute customer information. We store any personal information that you give to us securely, using high-level SSL encryption technology. 

 

Are the colors of the artwork exactly as they appear on my screen?

We work hard to ensure that all images are displayed accurately; however, the model, brightness and screen resolution may reflect subtle variations from the actual artwork.

 

Do you work with curators, art consultants, interior designers or architects?

Yes! We would love to help you. Our team of advisors can personally help you find the perfect artwork for your space, style, and budget, free of charge. Send us an email to customerservice@scoopart.com to get started.

 

 

ORDERS

How do I place an order?

To place an order online, add artwork(s) to your cart and proceed to checkout. During checkout you will have the chance to select your billing and shipping preferences.

 

What happens when I make a purchase?

When you have completed the checkout process, we will send an email confirmation with the order number, the list of your purchased artwork(s), and the total cost.

  

How do you calculate the shipping?

Shipping costs are calculated by the weight and dimensions of the packaged artwork and it’s value.

It is also based on the buyer and our HQ or artist location.

The artwork’s value

Other fees may apply for large art pieces that need crating. 

 

How are my shipping fees determined?

Our shipping rates are calculated by the shipping addresses of the collector and either the artist or our HQ in Guatemala, as well as the measurements and weight of the artwork. The only way to determine shipping rates are to add the artwork(s) to your cart and then enter your shipping address so the rates can be automatically calculated. Your shipping costs automatically appear on the final payment page, breaking down cargo.

Customs fees are determined based on the country you are importing to. They are not included in the checkout cart and are responsibility of the collector. You will receive a separate invoice from the courier when the artwork is delivered.

 

What type of payment methods do you accept?

Scoop Art accepts the following payment methods:

What is a CVV code? The CVV, or Card Verification Value, is the three-digit number printed in the signature space on the back of most credit cards.

 

What is the exchange rate?

We charge you for your order in $US dollars. Your card provider will either charge you in $USD or apply the exchange rate of your currency.

 

Why is my credit card getting declined?

Please review our list of common issues below. If your card still isn’t approved, contact your bank or credit card provider. You may also contact us by giving your order number and the last 4 digits of your credit card. (Contact 1-888-927-4184 between 9:00 AM – 6:00 PM CST Monday through Friday or send an email on the contact us button.)

 Verify the payment information entered on your order

 Review your bank’s payment security policies

Your bank may flag any suspicious activity on your account. This includes first time orders, or orders of high-value (regardless of the amount of funds available or credit limit). Your bank may require your verbal authorization to proceed with a transaction.

 Review your bank’s daily withdrawal limit

Most banks have limits on how much money can be charged in a day. If you reach this limit, your bank could block your account from any further activity.

 

We offer payment by wire transfer

You may contact Scoop Art in order to pay by an alternate payment method: 1-888-927-4184 between 9:00 AM – 6:00 PM CST Monday through Friday or send an email to: customerservice@scoopart.com

 

What if I need to cancel my order?

If you have made a mistake with your order or need to cancel it, contact Scoop Art immediately by sending us an email to: customerservice@scoopart.com. You may also call our support center for assistance: 1-888-927-4184 between 9:00 AM – 6:00 PM CST Monday through Friday.

 

Where can I check my order’s status?

As soon as your order has been shipped we will send you an email with the tracking number. Please allow 3 business days to receive your tracking number. If not send us an email. 

 

I still haven’t received my artwork and my tracking appears to be “delivered”

 

Delivery service delays

If you live in an area with severe weather, natural disasters or unscheduled events, please expect an additional 2-3 days from the estimated delivery date of your order. 

Expect delivery delays if you live in countries where the customs clearing process consist of a 30-day period. 

 

Do you accept returns? 

All sales are final.

 

What if my artwork arrives damaged?

While occasional damage by couriers and art handlers in transit is out of our control, we are happy to work with you to resolve these issues if damage does occur.

You must notify Scoop Art within 24 hours of delivery. Please send a claim email to: customerservice@scoopart.com with the following information: order number, images of the damaged artwork and packaging. 

You will have to hold the damaged artwork and the original packaging and shipping materials. 

We will reply within 72 hours of the receipt of your claim.

 

GIFT CARDS

How do I purchase a gift card?

We have beautiful gift cards in any amounts. If you want to purchase a gift card, please contact us at customerservice@scoopart.com and we’ll gladly create a custom gift card for you!

 

How do I use my gift card?

Contact us at customerservice@scoopart.com and let us know what artwork you want to buy.

 

SHIPPING TAXES AND FEES

When will I receive my order?

You will receive your order approximately 2-3 weeks after your order is confirmed, varies on origin and destination of the artwork in addition to any customs and clearance time. If you would like your artwork to arrive sooner, send us an email with the instructions and we’ll do our best to accommodate.

 

How can I contact a representative of Scoop Art if I have additional questions?

You can reach us by sending us an email to: customerservice@scoopart.com or you may call our Scoop Art support team. We will gladly answer your inquiries.

customerservice@scoopart.com

or call us: 1-888-927-4184

Monday – Friday: 9 am – 6 pm CST